Online & Offline#11 of 41 on OTI score

Imperfect Review

Short answer

Imperfect is a solid choice. You can book online without a call first and priority slots are available if you need to start quickly, but the rate is on the high side at ₹2,800 a session and there is no clear policy on switching therapists.

Imperfect is a Mumbai-based practice offering online and in-person individual therapy, group therapy, workshops, mentoring, and coaching. It uses approaches including CBT, narrative, person-centred, REBT, and transactional analysis to support personal growth and wellbeing.

4.5/5OTI score
Mumbai Online & Offline 60 min sessions Faster availability: Yes
Visit Imperfect

The verdict on Imperfect

What works

  • Self-serve online booking, no discovery call needed to get started.
  • Priority slots are available if you need to start quickly.

Worth knowing

  • Premium pricing at ₹2,800 against a ₹1,450 average, worth asking what the extra buys.
  • No clear policy on switching therapists, so confirm this before you commit to a package.
  • No explicit confidentiality contract mentioned; ask directly if that matters to you.
  • Narrow service range, Individual Therapy, Group Therapy only.

Choose Imperfect for

starting this week rather than next month.

Look elsewhere if

budget is your main constraint; you may need medication, there's no psychiatrist here; being able to change therapists easily is important to you.

How Imperfect scores

The same five measures we apply to every platform, each marked out of 100. Weighted together they come to 72 out of 100, which is 4.5/5 on our 5-point scale. See how the scoring works.

Client rating38% of score97
Review volume14% of score72
Therapist experience16% of score56
Transparency & policies18% of score65
Range of care14% of score29

Is Imperfect good value?

₹2,800per session

That's 93% above the ₹1,450 average across the 41 platforms we track. Worth asking what the premium buys: therapists here average 5 yrs of practice, and the stated minimum qualification is Bachelors.

What Imperfect offers

Services

Individual TherapyGroup Therapy

Languages

EnglishHindiGujarati

Meet the founder

Urveez Kakalia

Urveez Kakalia is the founder, counselling psychologist, and psychotherapist behind Imperfect. She works primarily with adults and uses Rational Emotive Behaviour Therapy among her core approaches. Through Imperfect, she leads a multidisciplinary team supporting mental-health, relationship, identity, behavioural, addiction, self-worth, education, and family concerns through personalised psychological care.

Contact & links

Imperfect vs the alternatives

The closest comparisons by location, services and approach, scored on the same five measures.

#PlatformOTI scorePriceExperienceServicesLink
1
The Alternative StoryBengaluru, Mumbai
4.7/5₹7102 yrsIndividual Therapy, Couples Therapy +4Review
2
ImperfectMumbai
4.5/5₹2,8005 yrsIndividual Therapy, Group TherapyReview
3
4.2/5₹7001 yrIndividual Therapy, Couples Therapy +3Review
4
Thought PuddingMumbai, Bengaluru
4.0/5₹2,500Not statedIndividual Therapy, Couples TherapyReview
FAQ

Imperfect FAQ

Short, direct answers to what people ask us most. Still stuck? Ask us directly.

Is Imperfect good for online counselling?
Imperfect is a solid choice. You can book online without a call first and priority slots are available if you need to start quickly, but the rate is on the high side at ₹2,800 a session and there is no clear policy on switching therapists.
How much does Imperfect cost?
₹2,800 per session for a 60-minute session. The average across the 41 platforms we track is ₹1,450, and The Alternative Story offers a comparable service for ₹710.
What qualifications do Imperfect therapists have?
The advertised minimum is Bachelors, with an average of 5 yrs in practice. Verify your specific therapist's credentials before your first paid session, platform-level minimums don't tell you who you'll actually be matched with.
Does Imperfect offer psychiatry or prescriptions?
No. Imperfect lists individual therapy, group therapy, but not psychiatry. If you may need medication, start with a platform that has psychiatrists rather than switching later, see our psychiatry comparison.
Can I switch therapists on Imperfect?
Not according to anything they publish. Imperfect doesn't state a switching policy, so ask before buying a session package rather than after.
What languages does Imperfect offer therapy in?
English, Hindi, Gujarati. If you want to work in another language, check the platforms with wider language support first.