I Call Review
iCALL is a valuable starting point when cost prevents you from seeking counselling. The TISS service offers telephone and email support without a session fee, and you do not have to give your name. That makes it accessible when you want to talk or write about a concern. You may reach different counsellors on later contacts, rather than returning to one named therapist.
The verdict on I Call
What works
- No counselling fee removes a major barrier to seeking support.
- Telephone and email access let you talk or write without arranging a video appointment.
- You do not have to give your name to use the service.
Worth knowing
- You may reach a different counsellor on a later call or email. The team shares case information to help maintain continuity.
Choose I Call if
You need counselling without a session fee and are comfortable talking by telephone or writing by email.
Look elsewhere if
You specifically want a reserved weekly video appointment with one chosen therapist.
Who provides counselling at iCALL?
iCALL’s counsellors are full-time mental-health professionals trained to work with a wide range of emotional and psychological concerns. Counsellors work with clients to understand their difficulties and develop goals. It uses two-way anonymity, so counsellor names are not disclosed.
- Minimum qualification stated by the service: A master’s degree in Clinical or Counselling Psychology.
- Professional training: Further training for work across emotional and psychological concerns, including regular LGBTQI+-affirmative training.
What happens when you contact iCALL?
- Contact iCALL by phone or email.
- Discuss your concern with the counsellor who responds.
Is I Call good value for money?
A valuable free option for telephone or email counselling.There is no session fee or package to buy. This removes the cost of paid appointments, although it offers a different format from scheduled private video therapy. Follow-up contact may involve another counsellor on the team.
Cancellation & Refunds
There is no session payment or prepaid package to refund. Telephone and email counselling do not carry a private appointment cancellation fee.
What I Call offers
Languages
How I Call scores
I Call scores 3.3/5, with a weighted total of 62/100. How we score.
About the organisation
Tata Institute of Social Sciences
iCALL began in 2012 as a field action project of the School of Human Ecology at the Tata Institute of Social Sciences, Mumbai. It was developed to make professional counselling accessible through telephone and email. The service combines direct support with training and resources for mental-health professionals.
I Call vs the alternatives
Compare these options for related services. Check the specific therapist, appointment type and ongoing fee before choosing.
| # | Platform | OTI score | Price | Experience | Services | Link |
|---|---|---|---|---|---|---|
| 1 | SirayaMumbai | 4.1/5 | ₹1,050per session | 2.5 yrs | Individual Therapy, Couples Therapy +4 | Review |
| 2 | Mending MindMumbai | 3.8/5 | ₹700per session | 1 yr | Individual Therapy, Couples Therapy +3 | Review |
| 3 | Thought PuddingMumbai, Bengaluru | 3.5/5 | ₹2,500per session | Not stated | Individual Therapy, Couples Therapy | Review |
I Call FAQ
Answers to common booking and comparison questions. Need a correction? Ask us directly.